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What does “Mark of Excellence” Certification mean for you?
“Mark of Excellence” Certification is the highest recognition General Motors can award its dealerships for excellence in customer service. It’s not something dealers sign up for. It’s not something a dealer can pay for. “Mark of Excellence” Certification must be earned by following a strict set of training, facility and process requirements all designed to put you, the customer, in charge.
It means we are dedicated to satisfying your purpose for visiting our dealership - from the knowledgeable sales associates who assist in the selection of your new vehicle to the highly-trained service professionals who help make owning your GM vehicles just as satisfying as driving one.
It’s a Commitment to Continuous Improvement.
Quality Buick GMC is totally committed to your satisfaction. We continuously look for ways to improve how we do things by following up with you, and listening to you. If there’s a problem, we fix it. Then we check the process to determine what change is necessary to ensure it doesn’t happen again.
It’s a Customer-Focused Process.
We have certified sales and service processes that help ensure every customer gets treated right, each and every visit. Only dealerships that provide their customers with a totally satisfying sales and service experience become certified. And only dealerships that do it year after year stay certified. Plus, an independent third party validates the certification process.
It’s the “Best-of-the-Best” Way of Doing Things.
We are committed to improving your experience at the dealership. From the moment you walk through the doors-to the time you leave – you’ll see it every day, in every way.
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